Michelle Courtney Berry partners with visionary senior leaders and ownership teams to strengthen leadership alignment, elevate organizational culture, and drive measurable performance.
About Michelle Courtney Berry
Michelle Courtney Berry is an executive coach, former Chief Marketing Officer for a financial institution, a highly-sought after crisis communications strategist, and doctoral leadership researcher and scholar focused on building healthy teams that align with brand promise and customer excellence. An award-winning business leader, former elected official, marketing, advertising, and PR firm owner, reiki business owner, and internationally-certified Usui Reiki Master Teacher and Karuna Reiki® Master Teacher and nationally-certified life, business, and wellness coach, Michelle has delivered more than 5,000 speaking, training, and consulting engagements focused on wellness, customer service, and leadership sessions across corporate, government, higher education, financial services, hospitality, and nonprofit sectors. Her work integrates research depth with operational execution—bridging theory and practice in environments where performance and culture must coexist. (Scroll down to learn more about programs for owners, senior teams, and other visionary leaders!)
Strategic Leadership Development for Mission-Driven Business Leaders, Corporations, & Organizations
Michelle Courtney Berry, a doctoral scholar in Leadership Studies and Executive Leadership (with her doctorate slated for fall 2026) partners with visionary senior leaders and ownership teams to strengthen leadership alignment, elevate organizational culture, and drive measurable performance. She has delivered leadership and strategic culture engagements across corporate, nonprofit, government, and entrepreneurial sectors for more than two decades. Michelle integrates research, operational insight, and real-world executive experience to help organizations navigate complexity with clarity.
Michelle’s work sits at the intersection of:
Leadership psychology
Organizational culture
Customer experience strategy
Intergenerational workforce management
Culture health and toxicity prevention
Leadership is not a soft skill. It is an operational advantage.
The Leadership Alignment Intensive™
Half-Day Executive Strategy Session
A focused, high-impact session designed for senior teams navigating growth, transition, or cultural recalibration.
This executive intensive addresses:
Multigenerational supervision and communication frameworks
Coaching strategies tailored to Gen Z, Millennials, Gen X, and Baby Boomers
Feedback systems that build accountability without erosion of trust
Identifying early indicators of cultural toxicity before it impacts retention or brand
Aligning internal leadership behaviors with external customer experience standards
Leadership clarity during organizational transition or expansion
Each session is customized to the organization’s current challenges and strategic objectives. The half-day format may be expanded into quarterly leadership labs, executive coaching engagements, or multi-phase culture strategy initiatives.
Core Leadership Themes
Multigenerational Leadership at Work
Organizations now operate across four generations simultaneously. Effective leadership requires adaptive supervision, differentiated coaching strategies, and communication frameworks that respect generational context without reinforcing stereotypes.
This module addresses:
Communication friction patterns across age groups
Retention risks unique to each generation
Authority vs. influence models
Feedback dynamics and motivation drivers
Culture Health & Toxicity Prevention
Culture drift is expensive. Leadership blind spots compound quietly before they surface as turnover, disengagement, or reputational damage.
This session explores:
Early warning indicators of toxic workplace dynamics
Power misuse and accountability gaps
Psychological safety as a performance metric
Leadership behaviors that either stabilize or destabilize culture
Michelle’s doctoral research in leadership and organizational health informs this work.
Customer Experience as Leadership Strategy
Internal leadership behaviors directly shape external brand experience.
Senior leaders examine:
How team culture influences guest/member/client loyalty
Leadership modeling as marketing strategy
Service standards rooted in clarity rather than compliance
Cross-department alignment in experience-based businesses
How leadership cohesion directly impacts brand perception, guest retention, and marketing ROI.
Industry Applications
Michelle’s leadership intensives have been delivered across:
Financial Institutions, Corporations, & Industries
Executive alignment during mergers, regulatory pressure, and member experience redesign. Former clients in this space include: Avangrid, AFCU, BSB Bank & Trust, CHASE, Partners Trust Financial Group, New York State Independent Insurance Agents & Brokers, Nuclear Regulatory Commission, & Pixability.
Hospitality & Experience Brands
Cross-property leadership alignment, service culture consistency, and multigenerational team management. Former clients in this space include: August Moon Spa, Cornell University (Business School, School of Hotel Management, Wellness Program), Intercontinental Hotels Group, Lost Dog Cafe & Coffeehouse, Marriott Corporation, Noom, & SXSW.
Wellness & Purpose-Driven Business & Non-Profit Enterprises
Founder leadership development, ethical culture modeling, and growth-stage team strategy. Former clients in this space include: American Cancer Society, American Heart Association, Boy Scouts of America, Girl Scouts of America, Mindvalley, Rasa Spa, Virgin Pulse, United Way of America, United Way of Broome County, & United Way of Tompkins County.
